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Convenience Services

E-Statements Registration and FAQ

Now you can view your e-statements securely and easily over on the web!

This innovative new way to receive your statements not only allows you to view your information when you want, but because e-statements provide you with the same information, it also eliminates the need for paper statements. Best of all, e-statements are offered free of charge when you elect to receive electronic instead of paper statements.

E-Statement Registration

To begin enjoying the benefits of e-statements, simply enroll by logging in to online banking and selecting the “Statements” option on the account menu.

You will be required to electronically sign the E-Sign Act disclosure and provide a working personal email address with initial enrollment. If an email notification of e-statements is returned as undeliverable, we will change your account statement status to paper, and it will be your responsibility to re-apply for e-statements.

If you are not already a HOPENet Online Banking user, you can enroll now.

Frequently Asked Questions

How will I get my e-statement?

Each month we will send an email to an email address you choose/the email address specified in your HOPENet profile letting you know your statement is ready. Then you will simply click the link, sign on to HOPENet and retrieve your statement.

E-Statements are displayed in Adobe Acrobat Reader, so you must have this application installed. If you do not currently have Adobe Acrobat Reader, you can download a copy free by going to http://www.adobe.com/products/acrobat/readstep2.html

How do I print and/or save my e-statement?

Choosing the Print/Save button opens Adobe Acrobat Reader and displays the statement or check in a .pdf file.

Once you have opened the document in Adobe Reader, you can print it by choosing File, the Print, or by clicking on the Printer icon on the tool bar.

To save the e-statement, choose “File/Save” (or click the Floppy Disk icon) on the top toolbar. You can then save the item to the directory (folder) of your choice.

Why are the statement pages so large?

E-statements are best viewed on a monitor at 1024X768 resolution and greater than 256 colors (16k+ recommended). You can reduce the size of the pages in the menu or through the toolbar.

Why doesn’t the “Back” key always work?

For security reasons, the e-statement system will not let you use the “Back” key from all screens. This is to prevent someone from being able to access your personal information from a more generic “non-personal” screen if you have stepped away from your computer.

Learn more about the great benefits of HOPE e-statements.

 

Featured Stories

Hope Credit Union Expands into Southwest Little Rock

LITTLE ROCK, AR – Hope Enterprise Corporation and Hope Credit Union (HOPE) celebrated the grand opening of its newest location at 8411 Interstate 30 in Southwest Little Rock on Thursday, June 2. The new full service location expands on HOPE’s existing presence, a program office housing a commercial lender since 2006 and a branch in College Station since 2008, and offers area residents access to checking and savings accounts, auto loans and credit cards, mortgages and small business loans. Anyone who supports the mission of HOPE, to improve the quality of life for low-income and low-wealth individuals in the Mid South, may join the credit union to take advantage of the benefits of membership. “We are excited to open our newest branch in Southwest Little Rock, a diverse and growing community filled with opportunity,” said HOPE CEO Bill Bynum. “We are grateful to our long time partners the Winthrop Rockefeller Foundation, NeighborWorks® America and Regions Bank for their ongoing generosity and support to make this day possible.” Since 2008, HOPE has expanded from 7 to 27 locations – many of which are located in communities where few affordable banking options exist. HOPE serves 30,000 members, one out of three of whom were unbanked when they joined. Through July 31, 2016, HOPE will feature special offers to help make it more affordable for people to become members. The credit union will waive the monthly fee on all checking accounts for six months and the application fee on personal loans. HOPE offers checking and savings accounts, consumer and mortgage loans and commercial lending services. The Little Rock branch is open Monday – Thursday 9am – 4pm and Friday 9am – 6pm. For more information about HOPE or a complete list of services and locations, visit www.hopecu.org. About HOPE HOPE (Hope Enterprise Corporation and Hope Credit Union) is a community development financial institution, community development intermediary and policy center that provides affordable financial services; leverages private, public and philanthropic resources; and engages in policy analysis in order to fulfill its mission of strengthening communities, building assets, and improving lives in economically distressed parts of the Mid South.

Bill Bynum Receives Ned Gramlich Award for Responsible Finance at 2014 Opportunity Finance Network Conference

Bill Bynum, CEO of HOPE received the 2014 Ned Gramlich Award for Responsible Finance.

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