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Convenience Services

E-Statements Registration and FAQ

Now you can view your e-statements securely and easily over on the web!

This innovative new way to receive your statements not only allows you to view your information when you want, but because e-statements provide you with the same information, it also eliminates the need for paper statements. Best of all, e-statements are offered free of charge when you elect to receive electronic instead of paper statements.

E-Statement Registration

To begin enjoying the benefits of e-statements, simply enroll by logging in to online banking and selecting the “Statements” option on the account menu.

You will be required to electronically sign the E-Sign Act disclosure and provide a working personal email address with initial enrollment. If an email notification of e-statements is returned as undeliverable, we will change your account statement status to paper, and it will be your responsibility to re-apply for e-statements.

If you are not already a HOPENet Online Banking user, you can enroll now.

Frequently Asked Questions

How will I get my e-statement?

Each month we will send an email to an email address you choose/the email address specified in your HOPENet profile letting you know your statement is ready. Then you will simply click the link, sign on to HOPENet and retrieve your statement.

E-Statements are displayed in Adobe Acrobat Reader, so you must have this application installed. If you do not currently have Adobe Acrobat Reader, you can download a copy free by going to http://www.adobe.com/products/acrobat/readstep2.html

How do I print and/or save my e-statement?

Choosing the Print/Save button opens Adobe Acrobat Reader and displays the statement or check in a .pdf file.

Once you have opened the document in Adobe Reader, you can print it by choosing File, the Print, or by clicking on the Printer icon on the tool bar.

To save the e-statement, choose “File/Save” (or click the Floppy Disk icon) on the top toolbar. You can then save the item to the directory (folder) of your choice.

Why are the statement pages so large?

E-statements are best viewed on a monitor at 1024X768 resolution and greater than 256 colors (16k+ recommended). You can reduce the size of the pages in the menu or through the toolbar.

Why doesn’t the “Back” key always work?

For security reasons, the e-statement system will not let you use the “Back” key from all screens. This is to prevent someone from being able to access your personal information from a more generic “non-personal” screen if you have stepped away from your computer.

Learn more about the great benefits of HOPE e-statements.

 

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