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Convenience Services

HOPENet Frequently Asked Questions

Q: Why is HOPENet changing?
A: The latest version of HOPENet gives members a wide range of great benefits to help them manage their money from any Internet-connected desktop or laptop. The update adds features like unified login for online and mobile applications, check deposit, and a locator feature. It also has a personal financial manager tool to help you set budgets, monitor spending, and track progress on financial goals.  See all the reasons to use HOPENet.

Q: Is there a difference between the online and mobile banking services?
A: The new online and mobile apps are driven by the same software and are designed to provide a seamless experience and the same functionality no matter what device you use. If you are using a mobile device, you’ll have the best experience if you use the dedicated apps available from the Google Play store for Android phones or the Apple Store iPhones.

Q: What is the HOPE Smart Money PFM feature?
A: Our Smart Money Personal Financial Manager (PFM) is a new service that lets you create a budget, track your spending, and monitor your progress to any financial goals you want to set for yourself. To learn more, try our fully-featured demo site.

Q: Will I need to re-register for online or mobile banking?
A: If you are already using mobile banking, you will not need to re-register for the new online banking service; simply use your HOPE Mobile Banking credentials to login. If you are not currently using mobile banking, you will need to register for the new service with your account number and social security number.

Q: What Internet browser will I need to have the best online banking experience?
A: HOPENet will look great in the most recent versions of any popular browser.

  • Modern Chrome
  • Modern Firefox
  • Safari – Version 8 or Higher
  • Internet Explorer – Version 10 or Higher

Q: Can I use the old version of HOPENet?
A: We hope that you will try the new version of HOPENet as soon as you can; we think you will appreciate all the enhancements we’ve made. If you’d still prefer to access the older HOPENet system, it will be available until April 20, 2016. See all the features and benefits that come with HOPENet.

 

Featured Stories

Bill Bynum Receives Ned Gramlich Award for Responsible Finance at 2014 Opportunity Finance Network Conference

Bill Bynum, CEO of HOPE received the 2014 Ned Gramlich Award for Responsible Finance.

Hope Credit Union Expands into Southwest Little Rock

LITTLE ROCK, AR – Hope Enterprise Corporation and Hope Credit Union (HOPE) celebrated the grand opening of its newest location at 8411 Interstate 30 in Southwest Little Rock on Thursday, June 2. The new full service location expands on HOPE’s existing presence, a program office housing a commercial lender since 2006 and a branch in College Station since 2008, and offers area residents access to checking and savings accounts, auto loans and credit cards, mortgages and small business loans. Anyone who supports the mission of HOPE, to improve the quality of life for low-income and low-wealth individuals in the Mid South, may join the credit union to take advantage of the benefits of membership. “We are excited to open our newest branch in Southwest Little Rock, a diverse and growing community filled with opportunity,” said HOPE CEO Bill Bynum. “We are grateful to our long time partners the Winthrop Rockefeller Foundation, NeighborWorks® America and Regions Bank for their ongoing generosity and support to make this day possible.” Since 2008, HOPE has expanded from 7 to 27 locations – many of which are located in communities where few affordable banking options exist. HOPE serves 30,000 members, one out of three of whom were unbanked when they joined. Through July 31, 2016, HOPE will feature special offers to help make it more affordable for people to become members. The credit union will waive the monthly fee on all checking accounts for six months and the application fee on personal loans. HOPE offers checking and savings accounts, consumer and mortgage loans and commercial lending services. The Little Rock branch is open Monday – Thursday 9am – 4pm and Friday 9am – 6pm. For more information about HOPE or a complete list of services and locations, visit www.hopecu.org. About HOPE HOPE (Hope Enterprise Corporation and Hope Credit Union) is a community development financial institution, community development intermediary and policy center that provides affordable financial services; leverages private, public and philanthropic resources; and engages in policy analysis in order to fulfill its mission of strengthening communities, building assets, and improving lives in economically distressed parts of the Mid South.

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