HOPE Mobile – User Guide – Bill Payment

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NOTE: The upgraded version of our mobile app was ready sooner than scheduled, so we haven’t had an opportunity to update all the guides yet.  They will still be very helpful and any differences you see between the examples shown here and the new version will ones you can quickly and easily identify.

You can handle getting all your bills paid without writing a check or licking a stamp.

• Click on one of the “Bill Payment” sub menus to pay your bills electronically. You must have a draft account to use this service.
• From the “Scheduled” tab, you can see a list of all the bill payment transactions that are lined up.
• You can initiate a new payment selecting the “Pay a Bill” option with the “plus” symbol. You can also stop a payment from being made using the “Cancel” function.

• Select the “History” tab to see bills that have already been paid.

• Tap the “Payees” tab to manage the list of people and organizations you can pay.
• The HOPE Mobile Banking app allows you to add and remove payee from your phone.
• You can add companies and individuals to the list of payees.

• If you add an individual as a payee, you will need to provide the following information:
  • First Name
  • Last Name
  • Email Address
  • Shared Secret Keyword – a password you create and share with the person you are paying so that they can verify their identity and receive the payment electronically.