Skip to main content

HOPE Card Fraud Alerts

HOPE offers an alert system to help inform members of when potentially fraudulent activity has occurred on their HOPE ATM, debit, or credit cards. This service can send you a combination of text, email, and phone call communications, letting you know that suspicious activity has been spotted on your account.

When potential fraud is detected, the following communications are triggered:

  1. Text – You will receive an automatic and immediate text message notification when a suspicious transaction is made. You can reply to the text message with “fraud” or “no fraud” as appropriate. Text messages are sent between 7:00 a.m. and 9:00 p.m., and you can opt-out at any time by responding with the word “Stop”. AT&T, Boost, MetroPCS, Sprint, T-Mobile, Verizon, and Virgin Mobile are wireless carriers that support this service. Phones on other services will not receive text messages
  2. Email – If you do not respond to the text message within 5 minutes, you will receive an email alert. The message will include the option to reply to links that indicate “fraud” or “no fraud.”
  3. Phone – If you do not respond to the text alert message or email messages, you will receive a phone call asking you to confirm or deny fraud. Calls are made between 8:00 a.m. and 9:00 p.m., and the system will leave a voice message with a callback number if you are not available.

Once a potentially fraudulent transaction is detected on your card, our service provider will temporarily block it, preventing further transactions. You must respond to one of these attempts to reach you with a “fraud” or “no fraud” response for the card block to be lifted.

If you have not provided HOPE with your current contact information, including your email address, mobile phone number (for text), and a mobile or landline phone number for calls, this is an excellent time to update everything. Contact your nearest HOPE branch, and our team will help you verify your information.

Remember that these communications will never ask for your PIN or account number. If you respond by phone, you will be asked to provide certain information, such as your zip code, to verify your identity.

Please feel free to reach out to our Member Services Center at 1-866-321-HOPE (4673) during our operating hours, Monday through Friday, from 8:00 am to 5:00 pm CST.