HOPE Cards Blocked in Florida Due to Fraud Activity – 6/22/18

There has been a significant increase in certain types of attempted fraudulent activity over the last several days. We are taking steps to help protect members and prevent unauthorized account access.

Here is what you need to know:

• Certain card transactions processed in Florida will be blocked. This includes transactions for 1) people in Florida who are not using their card’s chip feature and 2) transactions that may be originated in another state or online but are processed through Florida.
• If you are traveling in Florida, contact HOPE so that we may temporarily authorize transactions on your card.
• The option to reset card Personal Identification Numbers (PINs) via the automated telephone service will be temporarily unavailable. You can reset your PIN by contacting our call center Monday through Friday from 8:00 a.m. until 5:00 p.m. at 1-866-321-4673.
• During this time of heightened concern, we may take additional steps in addition to our usual security procedures to verify member information while managing requests related to card services.
• Remember to monitor your accounts for any unusual activity or suspicious transactions on a regular basis to help prevent fraud.

We appreciate your business and are committed to helping keep your finances safe and secure.