Tri-Rivers Merger

Conversion Update – 3/30/18 – 8:10 PM

Important Tri-Rivers Merger Update: We have completed work with our service providers, and Tri-Rivers debit cards are back in service. Again, we are very sorry for any difficulties the outage may have caused.

Conversion Update – 3/30/18 – 6:14 PM

We are aware that a number of Tri-Rivers debit cards have not been working after the data conversion conversion process was started. We are sorry for any inconvenience and the frustration we know this can cause. We are working diligently with all of our vendors to resolve the issue as quickly as we possibly can.

Conversion Update – 3/19/18

The merger between the former Tri-Rivers Federal Credit Union (Tri-Rivers) and Hope Credit Union (HOPE) is nearing completion. As we prepare for systems conversion on March 30, 2018, there are a few important things you need to know.

New Member Number

You will have a new member number starting on April 1, 2018. You should to update this number for any direct deposits that are currently being made to your account. Items you have set up to be automatically paid will continue to work without taking any action. Your new member number will be delivered by mail.

New ATM, Debit, and Credit Cards

Members who currently have a Tri-Rivers ATM, debit or credit card will be receiving a new version of that card to use with your HOPE account. Be sure to update your card information with any merchants who automatically charge your card for recurring expenses.

Continue using your current card until you receive your new HOPE card. When you receive the new card, you should activate and begin using it immediately and then destroy your current card. ATM and transaction limits may apply with your current card after 1:00 p.m. on March 30. Contact the branch if you have questions or need assistance before the new card arrives.

Electronic Services

The Tri-Rivers online banking, telephone banking, and web payment center services will no longer be available after noon on Friday, March 30. Be sure to download any account information you would like to keep prior to that time. You will be able to sign up for HOPE’s great selection of convenience services after 6:00 a.m. on April 1. Learn more and check out the convenient user guides at https://hopecu.org/convenience.

Temporary Branch Closure

As part of the systems conversion, the Montgomery branch will close at 1:00 p.m. on Friday, March 30, and remain closed for the rest of the day. We plan to be open Monday, April 2, pending successful completion of the entire systems conversion process. You can also find shared branching facilities where you may conduct transactions at http://sharedbranching.org.

You can visit our website at www.hopecu.org/tririvers for updates on the conversion. We’ll also post important notices on our social media sites at www.facebook.com/hopecreditunion and www.twitter.com/hopecreditunion.

Once your membership information has been transferred to HOPE’s systems, you will receive additional information about all the new accounts and services available to you. We hope you will take advantage of everything your HOPE membership has to offer.

Please contact your branch if you have questions or need more details. We look forward to having the privilege of serving you!

Conversion Notice – 2/14/18

As we continue to combine the operations of the former Tri-Rivers Federal Credit Union (Tri-Rivers) with Hope Credit Union (HOPE), we want to share some important updates and information about your accounts.

Here is what you need to know:

New Member Number

You will have a new member number starting on April 1, 2018. You will need to update this number for any direct deposits that are currently being made to your account. Items you have set up to be automatically paid will continue to work without taking any action. Your new member number will be provided in a separate mailing.

New Account Agreement, Disclosures, and Policies

Beginning April 1, 2018, your accounts will be governed by the documents enclosed with this correspondence. Those items include the Membership and Account Agreement and Disclosures, Privacy Policy, Schedule of Fees, Truth in Savings, and Overdraft Guardian disclosures.

Account Type Changes

Wealth Building (Savings) Accounts – Learn more about all our Wealth Building accounts at www.hopecu.org/wealthbuilding.

Primary Savings – The minimum balance on Primary Savings accounts will decrease from $25 to $15.

Christmas Club – Your Christmas Club account will remain unchanged. Funds will still be dispersed each year on October 31.

Vacation Club Accounts – All Vacation Club Accounts will now be called “Club Accounts”. If more than two withdrawals are made per quarter, an excess withdrawal fee of $10 will be charged for each subsequent withdrawal.

Individual Retirement Accounts – Your IRA account terms will remain unchanged. The account rate will change to the HOPE’s current rate effective on April 1, 2018.

Share Certificates – Any Share Certificates you may have will remain unchanged and will retain their current rate until maturity.

Checking Accounts – See all our checking options at www.hopecu.org/checking.

If you have paper checks, you may continue to use them until your supply is exhausted. We are offering one free box of checks to all current Paper Checking account holders. Requests must be made through the branch on or before [Month Day], 2018.

Check Free Checking – All Check-Free Checking accounts will be converted to a HOPE Easy Checking account. The minimum balance on this account is $25.00. If you keep a minimum balance of $200.00 in the account, the monthly $9.95 is waived. The fee will be waived regardless of the account balance for the first three months after conversion. Learn more about this account at www.hopecu.org/easychecking.

Paper Checking – Members who have a Paper Checking account will receive a HOPE Rewards Checking account. This is a free checking account with no minimum balance, and it can pay you back each month. If you meet certain basic account activity conditions each month, you can earn a significantly higher bonus rate of return. Account details are included in the Truth in Savings document. To learn more about HOPE Rewards checking, visit www.hopecu.org/personal/checking/rewards.

Overdraft Guardian
Dealing with a returned check or other unpaid item is a difficult experience that can lead to additional costs and frustration. In the event that an overdraft does occur, we can help protect members from the fees charged by merchants and the negative effects it can have on your credit history with HOPE’s Overdraft Guardian service. Updated limits on coverage effective April 1, 2018 for converted Tri-Rivers accounts are as follows:

Easy Checking – $200
Rewards Checking – $300

You can learn more about the terms and conditions of overdraft protection by reviewing the enclosed program disclosure.

Debit Card Replacement

HOPE will issue new debit cards with new numbers that will be delivered before the end of March to any member who has a Tri-Rivers debit card and an active account. You should activate and begin using the new cards on April 1, 2018, and destroy your current cards. If you have any recurring transactions connected to your debit card, you will need to update your card information with the vendor.

HOPE Relationship Rewards

Tri-Rivers “Golden Apple” members received rewards based on their relationship with the credit union. HOPE offers a similar incentive program. Members meeting relationship status requirements will receive benefits according to the following tiers:

Silver – Members who maintain at least $2,000 and up to $14,999.99 in total deposits receive:

• One box of free checks each year (basic style)
• Bonus of an additional .10% on new share certificate rates
• Discount of .25% on loan rates (subject to certain credit criteria, loan types and other limitations)

Gold – Members who maintain $15,000 or more in total deposits receive:

• One box of free checks each year (basic style)
• Free cashier’s checks
• Checking account monthly service fees are waived
• One stop payment fee waived per month
• Bonus of an additional .25% on new share certificate rates
• Discount of .50% on loan rates (subject to certain credit criteria, loan types and other limitations)

Personal Loans

All personal installment loans will continue under their current terms and conditions until the loan is repaid.

Convenience Services

Your new HOPE accounts come with lots of great benefits. Some of the best are the services that help you manage your finances no matter where you are or what time it is.
With HOPE’s full array of electronic tools, you’ll be able to transfer money while you’re on vacation or deposit a check at 11:00 p.m. Use the services that are right for you and get the most out of being a member-owner at HOPE.

All these services will be available to you beginning April 1, 2018. You will need to register for these services using your new account information.

HOPENet Online Banking – Turn any Internet-connected computer or tablet into a money management machine with full-service online banking. You can check account balances, transfer funds, and pay bills with just a few mouse clicks. Learn more and check out the easy-to-follow user guides at www.hopecu.org/hopenet.

HOPE Mobile/Tablet Banking – Enjoy having the power of a HOPE branch in the palm of your hand 24 hours a day, seven days a week. You can take HOPE with you wherever you go with our free mobile banking app.¹ for Apple and Android devices. This service replaces text banking and provides much greater functionality. See more of what this app can do for you and the review tutorials at www.hopecu.org/mobile.

HOPE24 Telephone Banking – Bank just by pressing a button. Get account information and perform basic functions quickly and easily. It’s just a toll-free phone call away at 1-877-214-HOPE (4673) and available 24/7. Check out the options available to you at www.hopecu.org/hope24.

Shared Branching Network – Even when there is no HOPE branch close by, you can conduct transactions at more than 5,000 credit union branches and 30,000 ATMs that are part of the shared branching network. Learn more and find shared branching locations at www.sharedbranching.org.

E-Statements – Save time, keep your information more secure, and show the planet some love by getting your statements online. It’s one of our most popular features. Get the details at www.hopecu.org/estatements.

Things to Do Before the Merger

It’s ME 24/7 Online Banking – The current online banking system, including transaction histories, will not be available after March 30, 2018. Download any account records you may want to keep prior to that date. You can register for HOPENet Online Banking beginning on April 1, 2018.

Text Banking – This service will be discontinued on March 30, 2018, so if you have a transaction you want to complete with this service, do so prior to this date. You can sign up for HOPE Mobile Banking, which offers a much larger menu of features, beginning on April 1, 2018.

E-Statements – The current e-statement system will not be available after March 30, 2018. Make sure to download or print any statements you want to keep after that date. You will be able to sign up for HOPE’s e-statement service as of April 1, 2018.

Web Payments Center – The online Web Payments Center will not be available after March 30, 2018, so make any transactions before then. You will be able to make payments on loans and credit cards from your HOPE accounts by using our online and mobile banking services.

Systems Conversion Branch Closure

As part of the systems conversion, the Montgomery branch will close at 1:00 p.m. on Friday, March 30, 2018. We plan to resume normal operations will of HOPE’s systems active on Monday, April 2, 2018.

Effective Date

All of these changes will become effective on April 1, 2018. If you do not wish to continue using your account with the changes noted, you may close your accounts prior to that date.

Please contact the branch if you have questions or need more details. We look forward to having the privilege of serving you!

¹Wireless carrier message and data rates may apply.

Merger Announcement – 10/23/17

Tri-Rivers Credit Union (Tri-Rivers) has a proud tradition of serving the needs of residents and businesses in central Alabama for more than 55 years. When Tri-Rivers was founded as Montgomery Teachers Federal Credit Union, no one ever dreamed it would touch so many lives and see so much change.

Over the years, as financial landscapes have become more challenging, Tri-Rivers has been there to assist members with quality products and dependable service. The continued stresses and uncertainty of the current financial landscape means that organizations like Tri-Rivers are even more important as people look for a financial institution that puts their needs first.

In order to ensure that Tri-Rivers members have the best financial solutions during these challenging economic times and in the future, the Tri-Rivers Board of Directors has agreed to a merger with Hope Credit Union (HOPE). The merger received final approval from regulatory agencies on Friday, October 20, 2017, and will become effective October 31, 2017.

HOPE is not your ordinary credit union. Started in 1995 as a small church project with big dreams, HOPE is a community development credit union that helps people across Arkansas, Louisiana, Mississippi, Tennessee, and now Alabama, build a solid financial foundation.

HOPE provides affordable financial services that help individuals, families, businesses, and communities secure their futures. Since 1994, HOPE and its sponsor, Hope Enterprise Corporation, have generated over $2 billion in financing and brought economic opportunities to more than 1 million people in economically distressed areas throughout the region.

The merger will extend additional products and services to Tri-Rivers members, and it will enable HOPE to serve even more working families throughout the South. As we begin this new and exciting partnership, your day-to-day interaction with Tri-Rivers will remain largely unchanged and you will continue to have access to all the financial products you currently enjoy.

We will let you know about important account and operational updates as all of our systems are integrated over the next several months. In the meantime, we are committed to providing the service you deserve as a member-owner of your credit union. Your day-to-day interaction with Tri-Rivers will remain largely unchanged and you will continue to have access to all the financial products you currently enjoy. Your deposits will also continue to be insured for up to $250,000 by the National Credit Union Administration.

HOPE is honored to welcome the Tri-Rivers community into our family. In the weeks ahead, you will receive additional information about the merger and the benefits available through HOPE.

Once again, we thank you for your support of Tri-Rivers over the years and look forward to the privilege of serving you in the future.