HOPENet Frequently Asked Questions
Q: Why is HOPENet changing?
A: The latest version of HOPENet gives members a wide range of great benefits to help them manage their money from any Internet-connected desktop or laptop. The update adds features like unified login for online and mobile applications, check deposit, and a locator feature. It also has a personal financial manager tool to help you set budgets, monitor spending, and track progress on financial goals. See all the reasons to use HOPENet.
Q: Is there a difference between the online and mobile banking services?
A: The new online and mobile apps are driven by the same software and are designed to provide a seamless experience and the same functionality no matter what device you use. If you are using a mobile device, you’ll have the best experience if you use the dedicated apps available from the Google Play store for Android phones or the Apple Store iPhones.
Q: What is the HOPE Smart Money PFM feature?
A: Our Smart Money Personal Financial Manager (PFM) is a new service that lets you create a budget, track your spending, and monitor your progress to any financial goals you want to set for yourself. To learn more, try our fully-featured demo site.
Q: Will I need to re-register for online or mobile banking?
A: If you are already using mobile banking, you will not need to re-register for the new online banking service; simply use your HOPE Mobile Banking credentials to login. If you are not currently using mobile banking, you will need to register for the new service with your account number and social security number.
Q: What Internet browser will I need to have the best online banking experience?
A: HOPENet will look great in the most recent versions of any popular browser.
- Modern Chrome
- Modern Firefox
- Safari – Version 8 or Higher
- Internet Explorer – Version 10 or Higher
Q: Can I use the old version of HOPENet?
A: We hope that you will try the new version of HOPENet as soon as you can; we think you will appreciate all the enhancements we’ve made. If you’d still prefer to access the older HOPENet system, it will be available until April 20, 2016. See all the features and benefits that come with HOPENet.